Penguatan manajemen sumber daya manusia melalui program pendampingan untuk meningkatkan kualitas layanan di The Bos Café

Authors

  • Abdus Salam Achmad Fakultas Ekonomi dan Bisnis, Universitas Madura
  • Ach. Didik Fakultas Ekonomi dan Bisnis, Universitas Madura
  • Fadlillah Fadlillah Fakultas Ekonomi dan Bisnis, Universitas Madura
  • Ach. Dani Anas Fakultas Ekonomi dan Bisnis, Universitas Madura
  • Umar Said Fakultas Ekonomi dan Bisnis, Universitas Madura
  • Ach. Jailani Fakultas Ekonomi dan Bisnis, Universitas Madura
  • Riski Mubarok Fakultas Ekonomi dan Bisnis, Universitas Madura
  • Marwati Yulia Saputri Fakultas Ekonomi dan Bisnis, Universitas Madura
  • Aurora Lexa Frilia Caroline Fakultas Ekonomi dan Bisnis, Universitas Madura
  • Fadali Rahman Fakultas Ekonomi dan Bisnis, Universitas Madura

DOI:

https://doi.org/10.53088/penamas.v6i3.3273

Keywords:

Cafe Business, Employees, Human Resource Management, Service Quality

Abstract

Human resource management (HRM) is an important factor influencing service quality and business sustainability, particularly in the highly competitive culinary sector. This community service activity aimed to analyze HRM practices at The Bos Cafe and develop recommendations to support long-term business sustainability. A participatory approach was employed through observation, interviews, mentoring, and qualitative descriptive analysis. Data were obtained from the business owner as the primary informant. The results indicate that HRM practices included recruitment and selection, task allocation based on job descriptions, routine briefings, training and mentoring, performance appraisal, and employee motivation. However, several challenges remained, including high employee turnover, suboptimal work discipline, limited HR development budgets, and the absence of written standard operating procedures. As a follow-up, a policy brief was developed recommending recruitment and selection procedures, performance evaluation, digital attendance systems, and employee retention programs to strengthen employee loyalty, service quality, sustainability, and overall business competitiveness over time.

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Published

2026-08-30

How to Cite

Achmad, A. S., Didik, A., Fadlillah, F., Anas, A. D., Said, U., Jailani, A., Mubarok, R., Saputri, M. Y., Caroline, A. L. F., & Rahman, F. (2026). Penguatan manajemen sumber daya manusia melalui program pendampingan untuk meningkatkan kualitas layanan di The Bos Café. Penamas: Journal of Community Service, 6(3), 751–761. https://doi.org/10.53088/penamas.v6i3.3273

Issue

Vol. 6 No. 3 (2026): Penamas: Journal of Community Service

Section

Articles

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Copyright (c) 2026 Abdus Salam Achmad, Ach. Didik, Fadlillah Fadlillah, Ach. Dani Anas, Umar Said, Ach. Jailani, Riski Mubarok, Marwati Yulia Saputri, Aurora Lexa Frilia Caroline, Fadali Rahman

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