Peran affective trust dalam hubungan antara platform work remuneration, fleksibilitas kerja, dan kinerja mitra pengemudi di Kota Semarang
DOI:
https://doi.org/10.53088/jmdb.v6i1.2897Keywords:
Platform Work Remuneration, Work Flexibility, Affective Trust, Driver Performance, Gig economyAbstract
The development of digital platform-based work systems increasingly emphasizes the importance of fairness in reward provision and flexibility in work arrangements for driver-partners. This study aims to analyze the effect of platform-based work rewards and work flexibility on partner performance, with affective trust as a mediating variable. This study used a quantitative approach through an explanatory survey design with 100 active driver-partners. Data analysis was conducted using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. The results show that platform-based work rewards and work flexibility have a positive influence on affective trust and driver-partner performance. In addition, affective trust shows a significant mediating role in explaining the relationship between the two variables and performance. These findings confirm that reward fairness and work flexibility play a significant role in building emotional trust and improving driver-partner performance in algorithm-based work systems.
References
Adekoya, O. D., Mordi, C., Ajonbadi, H. A., & Chen, W. (2025). Implications of algorithmic management on careers and employment relationships in the gig economy – a developing country perspective. Information Technology and People, 38(2), 686–713. https://doi.org/10.1108/ITP-01-2023-0064
Ajaiyeoba, I. O. (2024). Diversity and emotional labor in the gig economy. Equality, Diversity and Inclusion. https://doi.org/10.1108/EDI-11-2023-0394
Arora, M., Mittal, A., & Dhankar, N. (2025). Do algorithmically managed employees feel objectified and isolated? A serial mediation approach affecting work disengagement. International Journal of Organizational Analysis. https://doi.org/10.1108/IJOA-03-2025-5287
Chen, J., & Chen, M. (2025). Humanized algorithms matter! From enabling social exchange factors to building affective trust mechanism for facilitating gig workers’ task performance. Personnel Review, 54(2), 636–659. https://doi.org/10.1108/PR-07-2024-0688
Colquitt, J. A., Scott, B. A., Rodell, J. B., Long, D. M., Zapata, C. P., Conlon, D. E., & Wesson, M. J. (2021). Justice at the millennium, a decade later: A meta-analytic test of social exchange and affect-based perspectives. Journal of Applied Psychology, 106(3), 393–422. https://doi.org/10.1037/apl0000511
Cortellazzo, L., & Vaska, S. (2024). Emotional trust and commitment in digital work: Evidence from platform-based employment. Journal of Organizational Effectiveness: People and Performance, 11(2), 121–137. https://doi.org/10.1108/JOEPP-04-2023-0098
Cortellazzo, L., & Vaska, S. (2025). HRM practices in app work: exploring training and feedback in the food delivery ecosystem. Learning Organization, 32(2), 191–216. https://doi.org/10.1108/TLO-01-2023-0021
Curchod, C., Patriotta, G., Cohen, L., & Neysen, N. (2020). Working for an Algorithm: Power Asymmetries and Agency in Online Work Settings. Administrative Science Quarterly, 65(3), 644-676. Https://Doi.Org/10.1177/0001839219867024, 0–51.
Fisher, S. L., Meijerink, J., & Arets, M. (2025a). Dual effects of economic dependence on platform workers’ work experiences? The role of autonomy, commitment and online review systems. Personnel Review. https://doi.org/10.1108/PR-03-2024-0240
Fisher, S. L., Meijerink, J., & Arets, M. (2025b). Dual effects of economic dependence on platform workers’ work satisfaction. Personnel Review, 54(2), 410–430. https://research.utwente.nl/files/483970303/10-1108_pr-03-2024-0240.pdf
Gojek. (2024). super-app @ www.gojek.com. https://www.gojek.com/blog/gojek/super-app
Gong, T. (2025). Algorithmic management and gig workers: engagement, exhaustion and citizenship behavior. Management Decision. https://doi.org/10.1108/MD-01-2025-0111
IDnsight. (2025). Who Are Gig Workers? Insights from Indonesia. IDnsight. https://www.idinsight.org/article/who-are-gig-workers-insights-from-indonesia/?
International Labour Organization (ILO). (2023). World Employment and Social Outlook: The role of digital labour platforms in transforming the world of work. World Employment and Social Outlook: The Role of Digital Labour Platforms in Transforming the World of Work. International Labour Organization (ILO). (2023)
Joseph F. Hair Jr., G. T. M. H. C. M. R. M. S. N. P. D. S. R. (2021). Classroom Companion: Business Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R AAWorkbook. http://www.
Kementerian Komunikasi dan Informatika. (2024). Kementerian Kominfo Catat Sebanyak 572 Ribu Aduan Nomor Rekening Terkait Penipuan Online. Kementerian Komunikasi Dan Informatika. https://mediaindonesia.com/politik-dan-hukum/697954/kementerian-kominfo-catat-sebanyak-572-ribu-aduan-nomor-rekening-terkait-penipuan-online?
Kinowska, H., & Sienkiewicz, Ł. J. (2020). Influence of algorithmic management practices on workplace well-being – evidence from European organisations. Information Technology and People, 36(8), 21–42. https://doi.org/10.1108/ITP-02-2022-0079
Lay-Raby, N., Cea-Gonzalez, P., de la Fuente-Mella, H., & Ríos-Vásquez, G. (2025). Exploring Job Satisfaction in the Platform Economy: A Multidimensional Study of Mobile Digital Platform Workers in Chile. Sustainability (Switzerland), 17(2). https://doi.org/10.3390/su17020532
Nurnaningsih, S. I. A. Z. R. (2025). Enhancing Productivity And Retention In Indonesia’s Gig Economy: The Role Of Work-Life Balance, Job Satisfaction, Work Engagement, And Technological Support. Https://Doi.Org/10.21776/Ub.Jam.2025.023.2.13
Park, H., & Johnson, M. S. (2023). Fairness perceptions and trust in gig economy platforms: Examining algorithmic management and worker outcomes. Computers in Human Behavior, 140, 107607. https://doi.org/10.1016/j.chb.2022.107607
Petzer, D. J., & Roberts-Lombard, M. (2025). Is trust about more than just money? Insight into South African banking customers. In European Business Review. Emerald Publishing. https://doi.org/10.1108/EBR-05-2025-0160
Pramana, D., & Listyawati, I. (2025). Pengaruh Fleksibilitas Kerja, Motivasi Kerja, Insentif Kerja, dan Kepuasan Kerja Terhadap Kinerja Driver Ojek Online Grab Kota Semarang. ECo-Buss, 8(1), 402–414. https://doi.org/10.32877/eb.v8i1.2692
Pratomo, D. S., Saputra, P. M. A., Asrofi, D. A. N., Natalia, C., & Zenritami, S. L. (2024). Gig Workers In The Digital Era In Indonesia: Development, Vulnerability And Welfare (pp. 47–60). https://doi.org/10.2991/978-94-6463-525-6_6
Report, S. G. A. (2024). Annual Report. Annual Report. https://doi.org/https://www.sea.com/investor/home
Roshdy, R. S., Erhua, Z., & Adel, A. M. (2025). The impact of role stressors on ride-hailing drivers’ proactive behaviors in an emerging market: role theory and stimulus-organism-response paradigm. Management and Sustainability. https://doi.org/10.1108/MSAR-08-2024-0101
Siti Nur Faizah, & Tri Siwi Agustina. (2025). Mapping the Gig Economy: A Systematic Review and Bibliometric Analysis of Gig Worker Research. Jamanika (Jurnal Manajemen Bisnis Dan Kewirausahaan), 5(1), 114–125. https://doi.org/10.22219/jamanika.v5i1.39801
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Vina Khusnul Khotimah, Nanda Adhi Purusa, Artha Febriana, Masitha Fahmi Wardhani
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
The author(s) retain copyright and grant the journal the right of first publication with the work simultaneously licensed under a CC BY-SA 4.0 license that allows others to remix, adapt, and build upon the work even for commercial purposes, as long as they credit the author(s) and license their new creations under the identical terms.
License details: https://creativecommons.org/licenses/by-sa/4.0/
Most read articles by the same author(s)
- Afina Rosse Pawitri, Artha Febriana, Dampak pelatihan, pengalaman, dan lingkungan kerja fisik terhadap produktivitas kerja karyawan PT.X bagian produksi Plywood , Journal of Management and Digital Business: Vol. 5 No. 2 (2025): Journal of Management and Digital Business
