Membangun kinerja tim awak kapal multikultur: Peran cross-cultural agility, komunikasi organisasional, dan knowledge sharing di industri pelayaran China
DOI:
https://doi.org/10.53088/jmdb.v6i2.2670Keywords:
Cross-Cultural Agility, Organizational Communication, Knowledge Sharing, Crew Team Performance, SEM-PLSAbstract
This study aims to analyze the effects of cross-cultural agility and organizational communication on crew team performance through knowledge sharing in a China-based shipping company. This study uses a quantitative approach involving 140 crew members working in a multicultural environment. The variables analyzed include cross-cultural agility, organizational communication, knowledge sharing, and team performance. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) through two main stages, namely the outer model and inner model assessments. The results show that cross-cultural agility has a positive and significant effect on both knowledge sharing and crew team performance. Organizational communication has a positive and significant effect on knowledge sharing, but it does not have a direct effect on team performance. In addition, knowledge sharing significantly affects team performance and mediates the relationship between cross-cultural agility and team performance, as well as the relationship between organizational communication and team performance.
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