Implementasi electronic business di sektor kesehatan: transformasi digital, efisiensi layanan, dan implikasinya terhadap kinerja organisasi kesehatan

Authors

  • Nurhaeni Sikki Pascasarjana, Universitas Sangga Buana
  • Rahmi Rachmawati Sari Pascasarjana, Universitas Sangga Buana
  • Dea Nabila Pascasarjana, Universitas Sangga Buana
  • Aulia Salsabila Putri Pascasarjana, Universitas Sangga Buana
  • Nadia Syahran Naja Pascasarjana, Universitas Sangga Buana

DOI:

https://doi.org/10.53088/jmdb.v6i2.3016

Keywords:

Electronic Business, E-Business, Healthcare Sector, Digital Transformation, Healthcare Management

Abstract

Digital transformation has accelerated the adoption of electronic business (e-business) as a strategic approach to improving performance and competitiveness in the healthcare sector. E-business in healthcare extends beyond electronic transactions to include integrated information systems, service management, digital marketing, and interactive communication between healthcare providers and patients. This study aims to analyze the implementation of e-business in the healthcare sector and its impact on operational efficiency, service quality, and organizational performance. The research employs a systematic literature review approach by examining national and international scholarly articles published between 2015 and 2024. Data were collected from reputable academic databases, including Scopus, Web of Science, and Google Scholar, and analyzed using thematic and narrative synthesis.

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Published

2026-08-28

How to Cite

Sikki, N., Sari, R. R., Nabila, D., Putri, A. S., & Naja, N. S. (2026). Implementasi electronic business di sektor kesehatan: transformasi digital, efisiensi layanan, dan implikasinya terhadap kinerja organisasi kesehatan. Journal of Management and Digital Business, 6(2), 1169–1190. https://doi.org/10.53088/jmdb.v6i2.3016

Issue

Vol. 6 No. 2 (2026): Journal of Management and Digital Business

Section

Articles

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Copyright (c) 2026 Nurhaeni Sikki, Rahmi Rachmawati Sari, Dea Nabila, Aulia Salsabila Putri, Nadia Syahran Naja

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