Perceived organizational support and job satisfaction: The does knowledge sharing mediate it?
DOI:
https://doi.org/10.53088/jmdb.v6i2.3002Keywords:
Perceived Organizational Support, Knowledge Sharing, Job Satisfaction, TeachersAbstract
This study aims to determine the effect of perceived organizational support on job satisfaction, with knowledge sharing as a mediating variable. The research method used is quantitative research. The sample for this study comprised 211 teachers from Labuhanbatu Regency, South Labuhanbatu Regency, and North Labuhanbatu Regency. Data were analyzed using SmartPLS software with the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. The results showed that perceived organizational support influenced teacher job satisfaction. This means that increasing perceived organizational support is very important to increasing teacher job satisfaction. Perceived organizational support has a positive and significant effect on knowledge sharing, and knowledge sharing has a positive and insignificant effect on teacher job satisfaction. The results showed that knowledge sharing did not significantly mediate the relationship between perceived organizational support and job satisfaction. The findings imply that policymakers and school administrators should strengthen teacher support through recognition, well-being initiatives, fair career development, open communication, and adequate work facilities.
References
Afif, A. H. (2018). The relationship between perceived organizational supports with job satisfaction and organizational commitment at faculty members of universities. Sleep and Hypnosis, 20(4), 290–293. https://doi.org/10.5350/Sleep.Hypn.2018.20.0164
Al-Omar, H. A., Arafah, A. M., Barakat, J. M., Almutairi, R. D., Khurshid, F., & Alsultan, M. S. (2019). The impact of perceived organizational support and resilience on pharmacists’ engagement in their stressful and competitive workplaces in Saudi Arabia. Saudi Pharmaceutical Journal, 27(7), 1044–1052. https://doi.org/10.1016/j.jsps.2019.08.007
Ali, A. A., & Dominic, P. D. D. (2017). The relationship between management support and individual motivation for knowledge sharing practice. International Conference on Research and Innovation in Information Systems, ICRIIS, 2–3. https://doi.org/10.1109/ICRIIS.2017.8002441
Arif, F. N. T., & Rahman, S. A. (2018). Knowledge Management and Job Satisfaction. International Journal of Academic Research in Business and Social Sciences, 8(9), 266–274. https://doi.org/10.6007/ijarbss/v8-i9/4589
Astuti, D. D., Suryaputra, R., & Kibtiyah, A. (2025). Determinants of Teacher Satisfaction: A Study of School Policies, Resource Allocation, and Managerial Support. Jurnal Paedagogy, 12(4), 1291–1300. https://e-journal.undikma.ac.id/index.php/pedagogy/index
Baker, W. E., & Sinkula, J. M. (2007). Does market orientation facilitate balanced innovation programs? An organizational learning perspective. Journal of Product Innovation Management, 24(4), 316–334. https://doi.org/10.1111/j.1540-5885.2007.00254.x
Bindra, S., Achhnani, B., & Neelam, N. (2025). Workplace envy through the lens of leader–member exchange: evidence from higher educational institutions. Cogent Business and Management, 12(1). https://doi.org/10.1080/23311975.2025.2454980
Buonomo, I., Piccinini, M., Benevene, P., Blasutig, G., & Cervai, S. (2022). Job training satisfaction and knowledge sharing in IT company: a case study. Journal of Workplace Learning, 34(8), 677–690. https://doi.org/10.1108/JWL-02-2022-0016
Chen, H., Wang, G., Qiu, H., Ma, H., Peng, Z., Liu, R., & Xu, F. (2025). The Relationship among Chinese Teachers’ Organizational Support, Career Adaptability and Job Satisfaction: The Mediating Effect of Decent Work. International Journal of Mental Health Promotion, 0(0), 1–10. https://doi.org/10.32604/ijmhp.2025.073911
Chen, M. (2025). Exploring the influencing effect of tertiary teachers’ perceived organizational support and teacher self-efficacy on their job satisfaction: the mediating role of teacher work engagement. Frontiers in Psychology, 16(September), 1–13. https://doi.org/10.3389/fpsyg.2025.1609824
Demirel, Y., Seçkin, Z., & Faruk Özçınar, M. (2011). Interactions Between Knowledge Sharing and Organizational Citizenship Behavior. Chinese Business Review, 10(11), 1061–1070. https://doi.org/10.17265/1537-1506/2011.11.010
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived Organizational Support. Journal of Applied Psychology, 71(3), 500–507. https://doi.org/10.1037/0021-9010.71.3.500
Eisenberger, R., & Stinglhamber, F. (2011). Perceived organizational support: Fostering enthusiastic and productive employees. In Perceived organizational support: Fostering enthusiastic and productive employees. American Psychological Association. https://doi.org/10.1037/12318-000
Fadaie, N., Lakbala, P., & Ghanbarnejad, A. (2023). Impact of knowledge management on job satisfaction and organizational performance among healthcare employees: A structural equation modeling approach. Health Science Reports, 6(9), 1–9. https://doi.org/10.1002/hsr2.1560
Fayad, R. (2025). Analisis pengaruh lingkungan kerja dan knowledge sharing terhadap kinerja karyawan dengan mediasi kepuasan kerja di dinas komunikasi dan informatika kabupaten oku. Skripsi. Fakultas Ilmu Komputer, Universitas Sriwijaya.
Fischer, C., & Döring, M. (2022). Thank you for sharing! How knowledge sharing and information availability affect public employees’ job satisfaction. International Journal of Public Sector Management, 35(1), 76–93. https://doi.org/10.1108/IJPSM-10-2020-0290
Gouldner, A. W. (1960). The Norm of Reciprocity: A Preliminary Statement. American Sociological Review, 25(2), 3–5.
Gumelar, A. A., & Fajri, A. (2024). Perceived Organizational Support for employee creativity: The mediating role of Knowledge Sharing. Jurnal Manajerial, 11(02), 246–254. https://journal.umg.ac.id/index.php/manajerial/article/view/7508
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (3rd editio). Sage Publications.
Hammouri, Q., & Altaher, A. (2020). The impact of knowledge sharing on employees satisfaction: Review. International Journal of Psychosocial Rehabilitation, 24(10), 2357–2366. https://doi.org/10.37200/IJPR/V24I10/PR300249
Hidayati, N., Lubis, R., & Turnip, K. (2025). How Perceived Organizational Support Impact Teacher Engagement: The Key Role of Job Satisfaction. Journal of Educational, Health and Community Psychology, 14(1), 278–294. https://doi.org/10.12928/jehcp.vi.29646
Hooff, B. Van Den, & Hendrix, L. (2004). Eagerness and willingness to share: the relevance of different attitudes towards. Fifth European Conference on Organizational Knowledge, Learning and Capabilities, Innsbruck, Austria, 1–20.
Islamy, F. J., Yuniarsih, T., Ahman, E., & Kusnendi, K. (2020). The role of organizational culture, knowledge sharing and job satisfaction in higher education. Management Science Letters, 10(16), 3957–3966. https://doi.org/10.5267/j.msl.2020.7.014
Kanwal, F., Rathore, K., & Qaisar, A. (2019). Relationship of benevolent leadership and organizational citizenship behavior: Interactional effect of perceived organizational support and perceived organizational politics. Pakistan Journal of Commerce and Social Sciences, 13(2), 283–310.
King, W. R. (2007). A research agenda for the relationships between culture and knowledge management. Knowledge and Process Management, 14(3), 226–236.
Kong, L., Wu, Y., Zhang, W., & Huang, L. (2026). Perceived organizational support and job burnout among government-funded preservice teachers: Basic psychological needs and educational policy satisfaction. Acta Psychologica, 262(1), 106033. https://doi.org/10.1016/j.actpsy.2025.106033
Kurt, T., & Duyar, İ. (2023). The Influence of Perceived Organizational Support on Teachers’ Job Satisfaction: The Mediating Roles of Climate for Initiative and Climate for Psychological Safety. Participatory Educational Research, 10(2), 156–173. https://doi.org/10.17275/per.23.34.10.2
Lachachi, A., Kerzabi, A., & Houhou, M. (2013). The formalization of the knowledge management in the managerial approach in the Algerian firms: Case of the territorial direction of Algeria telecom of Tlemcen. Mediterranean Journal of Social Sciences, 4(6), 191–204. https://doi.org/10.5901/mjss.2013.v4n6p191
Lie, D., Agustina, T., Susanti, D., Basriani, A., & Sudirman, A. (2022). Reflection on Teacher Organizational Citizenship Behavior: Antecedents of Perceived Organizational Support, Organizational Commitment and Job Satisfaction. Journal of Education Research and Evaluation, 6(1), 36–43. https://doi.org/10.23887/jere.v6i1.38701
Malik, M. S., & Kanwal, M. (2018). Impacts of organizational knowledge sharing practices on employees’ job satisfaction Mediating roles of learning commitment and interpersonal adaptability. Journal of Workplace Learning, 30(1), 2–17. https://doi.org/10.1108/JWL-05-2016-0044
Miao, R., & Kim, H.-G. (2010). Perceived Organizational Support, Job Satisfaction and Employee Performance: An Chinese Empirical Study. Journal of Service Science and Management, 03(02), 257–264. https://doi.org/10.4236/jssm.2010.32032
Mohammadi, M., & Faskhodi, A. A. (2022). Modeling the Dynamics of Knowledge Management in Educational Institutes: A System Dynamics Approach. Education and Self Development, 17(2), 86–104. https://doi.org/10.26907/esd.17.2.09
Muayyad, D. M., & Gawi, A. I. O. (2017). Pengaruh Kepuasan Kerja Terhadap Produktivitas Kerja Pegawai Bank Syariah X Kantor Wilayah Ii. Jurnal Manajemen Dan Pemasaran Jasa, 9(1), 75–98. https://doi.org/10.25105/jmpj.v9i1.1396
Mustika, S. I., Rahardjo, K., & Prasetya, A. (2020). The Effect of Perceived Organizational Support on Knowledge Sharing and Innovative Work Behavior. Proceedings of the 2nd Annual International Conference on Business and Public Administration (AICoBPA 2019) The, 154(AICoBPA 2019), 61–64. https://doi.org/10.2991/aebmr.k.201116.012
Mutahar, Y., Farea, M. M., Abdulrab, M., Al-Mamary, Y. H., Alfalah, A. A., Grada, M., & Alshammari, K. H. (2021). How to Enhance the Impact of Perceived Organizational Support on Knowledge Sharing? Evidence from Higher Education Sector. Journal of System and Management Sciences, 11(4), 27–46. https://doi.org/10.33168/JSMS.2021.0402
Nanjundeswaraswamy, T. S. (2019). Development and validation of job satisfaction scale for different sectors. International Journal for Quality Research, 13(1), 193–220. https://doi.org/10.24874/IJQR13.01-12
Pan, B., Shen, X., Liu, L., Yang, Y., & Wang, L. (2015). Factors associated with job satisfaction among university teachers in northeastern region of China: A cross-sectional study. International Journal of Environmental Research and Public Health, 12(10), 12761–12775. https://doi.org/10.3390/ijerph121012761
Pimenta de Devotto, R., de Freitas, C. P. P., & Wechsler, S. M. (2020). Perceived Opportunities to Craft Scale: adaptation and evidence of the construct validity of the Brazilian version. Psicologia: Reflexao e Critica, 33(1), 1–25. https://doi.org/10.1186/s41155-020-00158-5
Rafique, G. M., Khalid, F., & Idrees, H. (2020). Impact of Knowledge Sharing on Job Satisfaction of University Librarians in Pakistan. Library Philosophy and Practice, 2020, 1–18.
Sikandar, P., & Arif, M. (2023). Perceived Organizational Support as an Antecedent of Knowledge Sharing Behaviors: Achieving Sustainability of Change Management Efforts. Market Forces, 18(1), 21–40. https://doi.org/10.51153/mf.v18i1.599
Tran Pham, T. K. (2023). Organization justice, knowledge sharing and employees’ innovative behavior: evidence from the knowledge-intensive industry. Employee Relations, 45(6), 1492–1510. https://doi.org/10.1108/ER-04-2022-0211
Trivellas, P., Akrivouli, Z., Tsifora, E., & Tsoutsa, P. (2015). The Impact of Knowledge Sharing Culture on Job Satisfaction in Accounting Firms. The Mediating Effect of General Competencies. Procedia Economics and Finance, 19(15), 238–247. https://doi.org/10.1016/s2212-5671(15)00025-8
Wang, G. H., Li, J. H., Liu, H., & Zaggia, C. (2023). The association between workplace ostracism and knowledge-sharing behaviors among Chinese university teachers: The chain mediating model of job burnout and job satisfaction. Frontiers in Psychology, 14. https://doi.org/10.3389/fpsyg.2023.1030043
Winarno, A., Prasetio, A. P., Dudija, N., Pratami, C. N., & Liu, R. (2021). The impact of perceived organizational support on knowledge sharing: A meditation analysis through an sem approach. Journal of Eastern European and Central Asian Research, 8(4), 570–584. https://doi.org/10.15549/jeecar.v8i4.723
Xiao, Y., Zhang, X., & Ordóñez de Pablos, P. (2017). How does individuals’ exchange orientation moderate the relationship between transformational leadership and knowledge sharing? Journal of Knowledge Management, 21(6), 1622–1639. https://doi.org/10.1108/JKM-03-2017-0120
Yang, H., van Rijn, M. B., & Sanders, K. (2020). Perceived organizational support and knowledge sharing: employees’ self-construal matters. International Journal of Human Resource Management, 31(17), 2217–2237. https://doi.org/10.1080/09585192.2018.1443956
Yi, J. (2009). A measure of knowledge sharing behavior: Scale development and validation. Knowledge Management Research and Practice, 7(1), 65–81. https://doi.org/10.1057/kmrp.2008.36
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Zulkifli Musannip Efendi Siregar, Muhammad Arfan Harahap, Reni Novianti Sari, Sri Karyani Damanik
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
The author(s) retain copyright and grant the journal the right of first publication with the work simultaneously licensed under a CC BY-SA 4.0 license that allows others to remix, adapt, and build upon the work even for commercial purposes, as long as they credit the author(s) and license their new creations under the identical terms.
License details: https://creativecommons.org/licenses/by-sa/4.0/
