Kepuasan karyawan dalam organisasi layanan publik: Peran strategi manajemen sumber daya manusia, servant leadership, dan lingkungan kerja
DOI:
https://doi.org/10.53088/jmdb.v6i2.2964Keywords:
Human Resource Management Strategy, Job Satisfaction, Servant Leadership, Work EnvironmentAbstract
Employee job satisfaction is an important factor in determining an organization's success in achieving its goals. This study aims to determine the effect of human resource management strategies, servant leadership, and the work environment on employee satisfaction at the Yogyakarta Post Office. This study uses a quantitative approach, with a population of 50 people who served as respondents through a census. Data collection was carried out by distributing questionnaires, and the data were then analyzed using Partial Least Squares Structural Equation Modeling. The results of the study indicate that human resource management strategies and servant leadership have a positive and significant effect on job satisfaction. In contrast, the work environment has no significant effect. These findings indicate that aspects of servant leadership and human resource management have a dominant role in increasing job satisfaction.
References
Alshafi, A. M. Y., & Yildiz, N. (2026). The role of human resource management in achieving competitive advantage. Academia Open, 11(1), 1–12. https://doi.org/10.21070/acopen.11.2026.13209
Anwar, M. (2020). Analisis model dua faktor (Hygiene factors dan motivator factors) dosen tetap pada Lldikti wilayah Xi Kalimantan di Banjarmasin. Manajemen: Jurnal Ekonomi, 2(2), 134–147. https://doi.org/10.36985/dq77nt16
Cakir, F. S., & Adiguzel, Z. (2020). Analysis of leader effectiveness in organization and knowledge sharing behavior on employees and organization. SAGE Open, 10(1), 1–14. https://doi.org/10.1177/2158244020914634
Cui, Y. (2024). The impact of employee benefits on job satisfaction in the sales industry: An analytical study using Maslow’s hierarchy of needs and Herzberg’s two-factor theory. Advances in Economics, Management and Political Sciences, 113(1), 25–31. https://doi.org/10.54254/2754-1169/113/2024LD0106
Djunaidi, M. M., Kustiani, L., & Sumtaky, M. (2024). The role of servant leadership, job satisfaction, and performance of regional Hospital employees. International Journal of Advances in Scientific Research and Engineering, 10(06), 17–27. https://doi.org/10.31695/IJASRE.2024.6.3
Dwiyanti, I., Nawawi, N., Farida Magister Program, U., Tinggi Ilmu Ekonomi AMKOP Makassar, S., Sakkir, G., Yovita Suryarini, D., & Ketut Veri Kusumaningrum, N. (2022). The Influence of work environment and compensation on employee performance through job satisfaction in the office of the regional financial management agency Bantaeng Regency. IEOM Society International, 1016–1023. https://doi.org/10.46254/AU01.20220224
Effendi, R. R., & Santoso, J. B. (2025). Pengaruh pelatihan, kesejahteraan karyawan, dan lingkungan kerja terhadap produktivitas karyawan dengan kepuasan kerja sebagai variabel mediator. Jurnal Manajemen STEI, 11(1), 97–119. https://doi.org/10.36406/jmstei.v11i1.184
Ehrhart, M. G. (2004). Leadership and procedural justice climate as antecedents of unit-level organizational citizenship behavior. Personnel Psychology, 57(1), 61–94. https://doi.org/10.1111/j.1744-6570.2004.tb02484.x
Eva, N., Robin, M., Sendjaya, S., Dierendonck, D. Van, & Liden, R. C. (2019). Servant leadership: A systematic review and call for future research. The Leadership Quarterly, 30(1), 111–132. https://doi.org/10.1016/j.leaqua.2018.07.004
Fajrin, A., & Prahiawan, W. (2024). Pengaruh strategi manajemen sumber daya manusia (MSDM), kepemimpinan pelayanan, dan disiplin kerja terhadap kepuasan kerja (Studi Pada Pt Cilegon Fabricators). Jurnal JUMANIS-BAJA, 06(2), 193–215. https://doi.org/10.47080/jmb.v6i2.3300
Faturrohman, R. M., & Abdurahman, K. R. (2025). Pengaruh lingkungan kerja fisik dan motivasi kerja terhadap kepuasan kerja karyawan bagian checker pada PT. XYZ region bandung. Paradoks : Jurnal Ilmu Ekonomi, 8(1), 278–288. https://doi.org/10.57178/paradoks.v8i1.1082
Fitria, S., Mubyarto, N., Nengsih, T. A., Anita, E., Rahma, S., & Munsarida. (2024). The influence of leadership, work motivation, and compensation on employee performance through job satisfaction as an intervening variable at Bank Syariah Indonesia KC Gatot Subroto Jambi. International Journal of Economics (IJEC), 3(1), 704–714. https://doi.org/10.55299/ijec.v3i1.875
Gazi, M. A. I., Masud, A. A., Emon, M., Amin, M. B., Abdalatti, A., Biswas, S., Senathirajah, A. R. B. S., & Fenyves, V. (2025). Mediation effects of engagement and job satisfaction between Herzberg’s theory and performance: With moderation role of abusive supervision. Cogent Business & Management, 12(1), 1–27. https://doi.org/10.1080/23311975.2025.2528434
Green Jr, K. W., Medlin, B., & Medlin, R. (2001). Strategic human resource management: Measurement scale development. Academy of Strategic and Organizational Leadership Journal, 5(2), 99–112.
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). An Introduction to structural equation modeling. In Partial least squares structural equation modeling (PLS-SEM) using r: A Workbook (pp. 1–29). Springer. https://doi.org/10.1007/978-3-030-80519-7_1
Hina, Siraj, R., & Yasmeen, G. (2025). Strategic human resource management and employee outcomes: a comprehensive literature review on the impact of SHRM practices on job satisfaction and organizational commitment. The Critical Review of Social Sciences Studies, 3(1), 3154–3164. https://doi.org/10.59075/gh4rzd88
Idrus, N. I., Hashim, N., Rahman, N. L. A., & Pisal, N. A. (2022). The impact of employees’ motivation factors toward job satisfaction. International Journal of Academic Research in Business and Social Sciences, 12(3), 660–672. https://doi.org/10.6007/IJARBSS/v12-i3/13006
Imam, H., & Rismawati. (2022). Pengaruh ligkungan kerja, motivasi, dan disiplin kerja terhadap kepuasan kerja karyawan. Jurnal Ilmu Dan Riset Manajemen, 11(8), 1–16. https://jurnalmahasiswa.stiesia.ac.id/index.php/jirm/article/view/4783
Indiarti, L., Sudibjo, N., Parani, R., & Tan, J. D. (2025). The influence of servant leadership on the performance of the association of wives of veterans of the republic of Indonesia (PIVERI). F1000Research, 14(24), 1–13. https://doi.org/10.12688/f1000research.166564.1
Iswati, Ignatius, J., & Prastowo, G. (2025). Pengaruh servant leadership terhadap kepuasan kerja dan kinerja karyawan di STIE IBMT Surabaya. Jurnal Simki Economic, 8(1), 302–311. https://doi.org/10.29407/jse.v8i1.1092
Jiang, X., & Wei, Y. (2024). Linking servant leadership to followers’ thriving at work: Self-determination theory perspective. Frontiers in Psychology, 15(16), 1–14. https://doi.org/10.3389/fpsyg.2024.1384110
Jin, J., & Ikeda, H. (2023). The role of empathic communication in the relationship between servant leadership and workplace loneliness: A serial mediation model. Behavioral Sciences, 14(1), 1–16. https://doi.org/10.3390/bs14010004
Jonker, C. S., & Dube, S. C. (2025). Servant leadership and well-being: A scoping review of positive organisational outcomes. SA Journal of Human Resource Management, 23(0), 1–12. https://doi.org/10.4102/sajhrm.v23i0.2783
Kalos, Y., Wijaya, F., Dayona, G., & Saputro, A. H. (2023). Pengaruh lingkungan kerja fisik, motivasi kerja dan stres kerja terhadap kepuasan kerja karyawan Pt Media Solusi Network. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 9(4), 1359–1367. https://doi.org/10.35870/jemsi.v9i4.1320
Kelana, I. N. (2022). Pengaruh pengembangan sumber daya manusia dan komitmen organisasi terhadap kinerja pegawai melalui kepuasan kerja pada dinas perpustakaan daerah Kabupaten Konawe. SIBATIK JOURNAL, 1(4), 463–472. https://doi.org/10.54443/sibatik.v1i4.55
Koncar, P., Santos, T., Strohmaier, M., & Helic, D. (2022). On the application of the Two-Factor Theory to online employer reviews. Journal of Data, Information and Management, 4(1), 1–23. https://doi.org/10.1007/s42488-021-00061-3
Lumentut, M. D. S., & Dotulong, L. O. H. (2015). Pengaruh motivasi, disiplin, dan lingkungan kerja terhadap kepuasan kerja karyawan pada PT. Bank Sulut Cabang Airmadidi. Maret, 3(1), 74–85. https://doi.org/10.35794/emba.3.1.2015.6573
Malonda, P., Lengkong, V. P., & Uhing, Y. (2025). Pengaruh lingkungan kerja, gender dan stres kerja terhadap kepuasan kerja pegawai dinas perhubungan kota Manado. Jurnal EMBA, 13(1), 896–907. https://doi.org/10.35794/emba.v13i01.61244
Marta, M. S., & Budi. (2019). Lingkungan kerja, mungkinkah tidak berpengaruh terhadap kepuasan kerja. Jurnal MANAJERIAL, 18(1), 18–30. https://doi.org/10.17509/manajerial.v18i1.12054
Maryani, A., Darmanto, R. F., Ariyanti, A., & Sunarso, S. (2022). Pengaruh lingkungan kerja fisik dan non fisik terhadap stres kerja karyawan PT Citra Abadi Sejati. Aliansi : Jurnal Manajemen Dan Bisnis, 17(2), 101–108. https://doi.org/10.46975/aliansi.v17i2.433
Megdad, Z., & Caglar, D. (2024). The mediating role of strategic adaptability on the relationship between human resource management strategies and innovation. Sustainability, 16(20), 1–18. https://doi.org/10.3390/su16208729
Mwambela, A. (2024). Strategic human resource management and organizational performance: An investigation of profit-oriented companies in Zambia. International Journal of Research and Innovation in Social Science, VIII(I), 976–992. https://doi.org/10.47772/IJRISS.2024.801075
Nahdliyana, N. M. S., & Izazi, Z. Z. (2024). Strategi manajemen sumber daya manusia dalam meningkatkan keunggulan bersaing perusahaan (CV. Wibisono Kreatif Media). Jurnal Rumpun Manajemen Dan Ekonomi, 1(3), 311–317. https://doi.org/10.61722/jrme.v1i3.1654
Nugraha, D. A., Aprilia, A. F., Awaliyah, R., & Anshori, M. I. (2023). Kepemimpinan yang melayani (Servant leadership) : Sebuah kajian literatur. Jurnal of Management and Social Sciences, 1(3), 109–117. https://doi.org/10.59031/jmsc.v1i3.159
Nugroho, R. A., Subiyanto, D., & Kusuma, N. T. (2024). Pengaruh servant leadership, motivasi kerja, dan lingkungan kerja terhadap kepuasan kerja pada pegawai sekretariat DPRD DIY. Ecobisma (Jurnal Ekonomi, Bisnis DAN Manajemen), 11(1), 23–34. https://doi.org/10.36987/ecobi.v11i1.5313
Ouabi, Z., Douayri, K., Barboucha, F., & Boubker, O. (2024). Human resource practices and job performance: Insights from public administration. Societies, 14(12), 1–20. https://doi.org/10.3390/soc14120247
Putra, R. M., Perkasa, D. H., & Saluy, A. B. (2025). Analisis literatur : Pengaruh kepuasan kerja dan komitmen organisasi terhadap turnover. Economic Reviews Journal, 4(3), 1015–1033. https://doi.org/10.56709/mrj.v4i3.791
Putri, D. A., & Setyaningrum, R. P. (2023). Pengaruh servant leadership dan komitmen organisasi terhadap kepuasan kerja dimediasi budaya organisasi pada karyawan generasi Z di wilayah Jababeka. Innovative: Journal Of Social Science Research, 3(4), 280–292. https://j-innovative.org/index.php/Innovative/article/view/3524
Rasyihan, D., & Adrian, A. (2025). Influence of servant leadership on employee satisfaction at Pangeran Beach Hotel Padang. Journal of Multidimensional Management, 2(3), 284–289. https://doi.org/10.63076/jomm.v2i3.57
Robbins, S. P. (1991). Organizational behavior: Concepts, controversies, and applications (5th ed.). Prentice Hall.
Samson, G. N., Waiganjo, M., & Koima, J. (2015). Effect of workplace environment on the performance of commercial Banks Employees in Nakuru Town. International Journal of Managerial Studies and Research (IJMSR), 3(12), 76–89. www.arcjournals.org
Sari, N. K., Wilchan, & Gaol, D. L. (2024). The effect of motivation and work environment on employee job satisfaction (Case study at PT. Latexindo). International Journal of Society and Law, 2(1), 206–220. https://doi.org/10.61306/ijsl.v2i1.94
Sayyida. (2023). Structural equation modeling (SEM) dengan smartpls dalam menyelesaiakan permasalahan di bidang ekonomi. Management and Business Strategy, 4(1), 6–13. https://doi.org/10.24929/missy.v4i1.2610
To, W. M., & Huang, G. (2022). Effects of equity, perceived organizational support and job satisfaction on organizational commitment in Macao’s gaming industry. Management Decision, 60(9), 2433–2454. https://doi.org/10.1108/MD-11-2021-1447
Tomaszewska, K., Kowalczuk, K., Majchrowicz, B., Kłos, A., & Kalita, K. (2024). Areas of professional life and job satisfaction of nurses. Frontiers in Public Health, 12(4), 1–9. https://doi.org/10.3389/fpubh.2024.137005
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Marianus Moi Narut, Ignatius Soni Kurniawan, Nala Tri Kususma
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
The author(s) retain copyright and grant the journal the right of first publication with the work simultaneously licensed under a CC BY-SA 4.0 license that allows others to remix, adapt, and build upon the work even for commercial purposes, as long as they credit the author(s) and license their new creations under the identical terms.
License details: https://creativecommons.org/licenses/by-sa/4.0/
