Peran kesiapan digital, work-life balance, dan stres kerja dalam kepuasan kerja karyawan era digital
DOI:
https://doi.org/10.53088/jmdb.v6i1.2759Keywords:
Digital readiness, Work-life balance, Job stress, Job Satisfaction, SEM-PLSAbstract
Digital readiness and work-life balance are key factors in shaping employee job satisfaction amid the increasing digitalization of work. Although many studies have examined work-life balance, this study fills a gap by integrating digital readiness as a contextual variable in the digital era. This study aims to analyze the effects of digital readiness and work-life balance on employee job satisfaction and to examine the mediating role of work stress. This study employs a quantitative approach using Partial Least Squares Structural Equation Modeling (PLS-SEM). Data were collected online via a survey of 105 employees in Bandung City who use digital technology in their work. The results indicate that digital readiness has a significant effect on employee job satisfaction. Similarly, work-life balance significantly affects employee job satisfaction. Meanwhile, work stress did not mediate these relationships. These findings suggest that organizational support, in the form of work-life balance policies and adequate digital facilities, can directly enhance employee job satisfaction without necessarily reducing work stress. Theoretically, these findings reinforce Social Exchange Theory in a digital context. In practice, this study recommends HR policies that leverage digital facilities and promote work-life balance for organizations.
References
Adeoye, S. (2025). Advancing Smart Cities through Modern Technologies: A Holistic Review of Applications, Challenges, and Opportunities. Advances in Internet of Things, 15(02), 33–60. https://doi.org/10.4236/ait.2025.152003
Ali, M. I., Idkhan, A. M., Kamin, Y., & Hasim, A. H. (2022). Implementation of Maximum Likelihood Estimation (MLE) in the Assessment of Pro-Environmental Tools Measurement Models for Engineering Students. International Journal on Advanced Science, Engineering and Information Technology, 12(4), 1632–1638. https://doi.org/10.18517/ijaseit.12.4.16724
Andini, F. A. D., & Siregar, A. Y. M. (2024). Work hours and the risk of hypertension: the case of Indonesia. BMC Public Health, 24(1). https://doi.org/10.1186/s12889-024-20003-z
Chen, B., Wang, L., Li, B., & Liu, W. (2022). Work Stress, Mental Health, and Employee Performance. Frontiers in Psychology, 13, 1006580. https://doi.org/10.3389/fpsyg.2022.1006580
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The Job Demands-Resources Model of Burnout. The Journal of Applied Psychology, 86(3), 499–512. https://pubmed.ncbi.nlm.nih.gov/11419809/
Dewi, C. T. T., & Krisnadi, H. (2023). The Effects of Using Digitalization, Work Life Balance and Work Engagement on Employee Performance Through Job Satisfaction at PT Waskita Karya Infrastruktur. JMKSP (Jurnal Manajemen, Kepemimpinan, Dan Supervisi Pendidikan), 8(2), 1007–1017. https://doi.org/10.31851/jmksp.v8i2.12893
Dewi, S., & Ratnaningsih, Z. I. (2020). Hubungan Antara Work Life Balance dengan Kepuasan Kerja pada Karyawan PT. Pertani (Persero). Empati, 8(1), 27–32. https://doi.org/10.14710/empati.2019.23570
Febrianti, N., & Handayani, R. (2022). Work Life Balance dan Kepuasan Kerja: Mediasi Motivasi Intrinsik. Jurnal Manajemen Dan Bisnis Terapan, 4(1), 60–67. https://doi.org/10.31849/jmbt.v4i1.10734
Gorski, A. T., Gligorea, I., Gorski, H., & Oancea, R. (2022). Workforce and Workplace Ecosystem – Challenges and Opportunities in the Age of Digital Transformation and 4IR. International Conference Knowledge-Based Organization, 28(1), 187–194. https://doi.org/10.2478/kbo-2022-0028
Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R. In Practical Assessment, Research and Evaluation (Vol. 21, Issue 1). Springer.
Han, S. (2024). Digitalization and job stress: exploring the mediating roles of job and personal aversion risk with gender as a moderator. Frontiers in Psychology, 15(June). https://doi.org/10.3389/fpsyg.2024.1370711
Hazami, B., & Riyanto, S. (2022). Hubungan Antara Work Life Balance Dengan Kepuasan Kerja Pada Karyawan Bank Bjb KC S Parman. Jurnal Sosial Teknologi, 2(7), 591–595. https://doi.org/10.59188/jurnalsostech.v2i7.366
Hong, A. J., & Kim, H. J. (2018). College Students’ Digital Readiness for Academic Engagement (DRAE) Scale: Scale Development and Validation. The Asia-Pacific Education Researcher, 27(4), 303–312. https://doi.org/10.1007/s40299-018-0387-0
Jaharuddin, N. S., & Zainol, L. N. (2019). The Impact of Work-Life Balance on Job Engagement and Turnover Intention. The South East Asian Journal of Management, 13(1). https://doi.org/10.21002/seam.v13i1.10912
Judge, T. A., Weiss, H. M., Kammeyer-Mueller, J. D., & Hulin, C. L. (2017). Job attitudes, job satisfaction, and job affect: A century of continuity and of change. Journal of Applied Psychology, 102(3), 356–374. https://doi.org/10.1037/apl0000181
Kuntjoro, K. N., Cahya, Y. F., & Meilani, P. (2023). The Impact of Job Stress, Role Ambiguity, Work-Life Imbalance, Work Environment, and Perceived Organizational Support on Organizational Commitment (Case Study Of Nurses At Private Hospital X In Central Jakarta During 2023). Jurnal Ekonomi, 12(02), 488–496. https://ejournal.seaninstitute.or.id/index.php/Ekonomi/article/view/1764
Meylandari, N., & Ahsani, R. F. (2025). Pengaruh Stres Kerja, Work Life Balance, dan Lingkungan Kerja Pada Karyawan Roti Kinasih. Ilmiah Manajemen Dan Bisnis, 8(2), 308–317. https://doi.org/10.37479/jimb.v8i2.34326
Michelotto, F., & Joia, L. A. (2024). Organizational Digital Transformation Readiness: An Exploratory Investigation. Journal of Theoretical and Applied Electronic Commerce Research , 19(4), 3283–3304. https://doi.org/10.3390/jtaer19040159
Montuori, P., Sorrentino, M., Sarnacchiaro, P., Di Duca, F., Nardo, A., Ferrante, B., D’Angelo, D., Di Sarno, S., Pennino, F., Masucci, A., Triassi, M., & Nardone, A. (2022). Job Satisfaction: Knowledge, Attitudes, and Practices Analysis in a Well-Educated Population. International Journal of Environmental Research and Public Health, 19(21). https://doi.org/10.3390/ijerph192114214
Mwakyusa, J. R. P., & Mcharo, E. W. (2024). Role ambiguity and role conflict effects on employees’ emotional exhaustion in healthcare services in Tanzania. Cogent Business and Management, 11(1). https://doi.org/10.1080/23311975.2024.2326237
Obrenovic, B., Jianguo, D., Khudaykulov, A., & Khan, M. A. S. (2020). Work-Family Conflict Impact on Psychological Safety and Psychological Well-Being: A Job Performance Model. Frontiers in Psychology, 11(March), 1–18. https://doi.org/10.3389/fpsyg.2020.00475
Pingali, S. R., Singha, S., Arunachalam, S., & Pedada, K. (2023). Digital readiness of small and medium enterprises in emerging markets: The construct, propositions, measurement, and implications. Journal of Business Research, 164(August 2022), 113973. https://doi.org/10.1016/j.jbusres.2023.113973
Pramesti, I. A. A. H., & Piartrini, P. S. (2020). Peran Mediasi Stres Kerja pada Hubungan Beban Kerja dengan Kepuasan Kerja. E-Jurnal Manajemen Universitas Udayana, 9(7), 2663–2682. https://doi.org/10.24843/EJMUNUD.2020.v09.i07.p10
Rahmayati, E. T. (2021). Keseimbangan Kerja dan Kehidupan (Work Life Balanced). Jurnal Insitusi Politeknik Ganesha Medan Juripol, 4(2), 129–141. https://doi.org/10.33395/juripol.v4i2.11098
Rominingsih, E. S., Widodo, A. P., & Jondar, A. (2025). Mediasi Stres Kerja pada Pengaruh Beban Kerja dan Lingkungan Kerja terhadap Kinerja Tenaga Kesehatan Puskesmas di Wilayah Kerja Kabupaten Lumajang. Optimal: Jurnal Ekonomi Dan Manajemen, 5(4), 122–134. https://doi.org/10.55606/optimal.v5i4.7759
Saeed, K., & Farooqi, Y. A. (2014). Examining the Relationship between Work Life Balance, Job Stress and Job Satisfaction Among University Teachers. International Journal of Multidisciplinary Sciences and Engineering, 5(6), 9–15.
Saragih, S., Setiawan, S., Markus, T., & Rhian, P. (2021). Benefits and Challenges of Telework During The Covid-19 Pandemic. International Research Journal of Business Studies, 14(2), 129–135. https://doi.org/10.21632/irjbs.14.2.129-135
Sugiyono. (2019). Metodelogi Penelitian Kuantitatif dan Kualitatif Dan R&D. Alfabeta.
Suhada, S., Idries, F. A., Wulandari, N. D., Oktariantara, I., Romandhani, A. O., & Riyadho, A. (2025). Digital skills and work readiness: unveiling the mediating effect of digital self-efficacy. Jurnal Akuntansi Dan Manajemen, 23(1), 11–26. https://doi.org/10.36406/jam.v23i1.262
Susanto, P., Hoque, M. E., Jannat, T., Emely, B., Zona, M. A., & Islam, M. A. (2022). Work-Life Balance, Job Satisfaction, and Job Performance of SMEs Employees: The Moderating Role of Family-Supportive Supervisor Behaviors. Frontiers in Psychology, 13(June), 1–12. https://doi.org/10.3389/fpsyg.2022.906876
Talukder, A. K. M., Vickers, M., & Khan, A. (2018). Supervisor Support and Work-Life Balance: Impacts on Job Performance in the Australian Financial Sector. Personnel Review, 47(3), 727–744. https://doi.org/10.1108/PR-12-2016-0314
Trenerry, B., Chng, S., Wang, Y., Suhaila, Z. S., Lim, S. S., Lu, H. Y., & Oh, P. H. (2021). Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors. Frontiers in Psychology, 12(March), 1–24. https://doi.org/10.3389/fpsyg.2021.620766
Valta, M., Hildebrandt, Y., & Maier, C. (2024). Fostering the digital mindset to mitigate technostress: an empirical study of empowering individuals for using digital technologies. Internet Research, 34(6), 2341–2369. https://doi.org/10.1108/INTR-09-2022-0766
Wasserstein, R. L., & Lazar, N. A. (2016). The ASA’s Statement on p-Values: Context, Process, and Purpose. American Statistician, 70(2), 129–133. https://doi.org/10.1080/00031305.2016.1154108
Yusuf, Y., Jusni, & Nurqamar, I. (2024). Pengaruh Konflik Peran Ganda, Beban Kerja, dan Lingkungan Kerja terhadap Stres Kerja Karyawan Perempuan. Peradaban Journal of Economic and Business, 3(1), 1–22. https://doi.org/10.59001/pjeb.v3i1.157
Zahra, A., & Setiani, S. (2025). Work-Life Balance as A Mediator Between Digitalization, Burnout, and Job Satisfaction. Dialektika : Jurnal Ekonomi Dan Ilmu Sosial, 10(2), 350–359. https://doi.org/10.36636/dialektika.v10i2.5448
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Gabriel Christian Ivanlie Nistelrooy Palapa, Susanti Saragih
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
The author(s) retain copyright and grant the journal the right of first publication with the work simultaneously licensed under a CC BY-SA 4.0 license that allows others to remix, adapt, and build upon the work even for commercial purposes, as long as they credit the author(s) and license their new creations under the identical terms.
License details: https://creativecommons.org/licenses/by-sa/4.0/
