Penerapan weighted sum model pada sistem evaluasi pelanggan untuk mendukung keputusan kerja sama
DOI:
https://doi.org/10.53088/jmdb.v6i1.2523Keywords:
Customer evaluation, Decision Support System, Weighted Sum Model, Web-Based SystemAbstract
The design and development of a web-based customer evaluation and monitoring system were carried out to improve decision-making in partnership management. Manual evaluation processes often require cross-divisional coordination, are time-consuming, and may lead to delayed and subjective decisions. However, previous studies have mainly focused on conceptual or calculation-based applications of multi-criteria decision-making methods, with limited integration into continuously used web-based systems for operational decision-making. This research proposes a web-based system that integrates four weighted evaluation criteria: communication responsiveness (15%), total order value (20%), contract payment terms (15%), and payment compliance (50%), to determine customer status based on historical collaboration data. The system was developed using the prototyping method, allowing iterative refinement through user feedback. System testing was conducted using Blackbox Testing and User Acceptance Testing (UAT). The results indicate that the system functions as intended, with UAT results showing a user satisfaction level of 91.25% and Blackbox testing confirming 100% functional accuracy. These findings demonstrate that the proposed system effectively supports objective, efficient, and consistent partnership decision-making by providing a structured and transparent evaluation process aligned with business needs.
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