Beban kerja dan kinerja karyawan: studi pada divisi sumber daya manusia PT Kereta Api Indonesia (persero)
DOI:
https://doi.org/10.53088/jmdb.v5i3.1847Keywords:
Workload, Employee Performance, Human Resources, PT Kereta Api Indonesia (Persero)Abstract
This study aims to assess the workload experienced by employees in the Human Resources Division at PT Kereta Api Indonesia (Persero) headquarters and to analyze how workload affects employee performance. Workload is an important factor influencing performance because excessively high workloads can negatively affect productivity, effectiveness, and employees' physical and mental health. The study uses a quantitative approach with total sampling, involving the entire population of 107 employees as respondents through a questionnaire survey. The questionnaire was developed using a Likert scale to measure respondents' perceptions. The collected data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that employees' workload is relatively high, which may contribute to declines in both productivity and work quality. In addition, the analysis shows a positive, statistically significant relationship between workload and employee performance: increases in workload are associated with higher perceived pressure, leading to suboptimal work outcomes.
References
Ananda, M. S., Wadud, M., & Handayani, S. (2021). Pengaruh Beban Kerja dan Lingkungan Kerja Terhadap Stres Kerja Pada Karyawan PT. Kereta Api Indonesia ( Persero ) Divisi Regional IV Tanjungkarang. Jurnal Bisnis, Manajemen, Dan Ekonomi, 2(4), 186-195..
Arif, M., Syaifani, P. E., & Siswadi, Y. (2019). Effect of Compensation and Discipline on Employee Performance. Proceeding UII-ICABE, 263-276..
Aspita, D. N. P., & Edastama, P. (2023). The Influence of Work From Home , Workload and Work Environment On Employee Performance. Jurnal Simki Economic, 6(1), 213-223. https://doi.org/10.29407/jse.v6i1.347
Astika, E., Nasib, Dwipayani, B. M., Amalia, F., & Hou, A. (2022). Effect Of Work Environment And Workload On Employee Statisfaction. Jurnal Manajemen Retail Indonesia, 3(1):1-12. https://doi.org/10.33050/jmari.v3i1.2147
Chaniago, H., Muharam, H., & Efawati, Y. (2023). Metode Riset Bisnis dan Permodelan (E. Yen & Fawati (eds.); Cetakan Ke). Edukasi Riset Digital PT.
Fatika, R. A. (2024). Gangguan Kesehatan Mental yang Dikhawatirkan Masyarakat Indonesia 2024. GoogStats. https://data.goodstats.id/statistic/gangguan-kesehatan-mental-yang-paling-dikhawatirkan-orang-indonesia-2024-mA3pJ
Fransiska, Y., & Tupti, Z. (2020). Pengaruh Komunikasi , Beban Kerja dan Motivasi Kerja Terhadap Kinerja Pegawai. Manegio, 3(2), 224–234. https://doi.org/10.30596/maneggio.v3i2.5041
Kobis, Y. S., Fanggidae, R. E., & Timuneno, T. (2023). Effect of Workload and Job Stress on Employee Performance. Ekuitas: Jurnal Pendidikan Ekonomi, 11(1), 48–56. https://doi.org/10.23887/ekuitas.v11i1.56585
Mansour, S., & Tremblay, D. G. (2016). Workload, generic and work–family specific social supports and job stress: Mediating role of work–family and family–work conflict. International Journal of Contemporary Hospitality Management, 28(8), 1778–1804. https://doi.org/10.1108/IJCHM-11-2014-0607
Nabila, V. S., & Syarvina, W. (2022). Analisis Pengaruh Beban Kerja Terhadap Kinerja Karyawan PT. Perkebunan Nusantara IV Medan. Jurnal Kewarganegaraan, 6(2), 2788–2797. https://doi.org/10.31316/jk.v6i2.3133
Norawati, S., Yusuf, Yunita, A., & Husein. (2021). Analisis Lingkungan Kerja Dan Beban Kerja dan Pengaruhnya Terhadap Kinerja Pegawai Badan Pendapatan Daerah (Bapenda) Kabupaten Kampar. Menara Ilmu: Jurnal Penelitian Dan Kajian Ilmiah, XV(01), 95–106. https://doi.org/10.31869/mi.v15i1.2459
Nurhandayani, A. (2022). Pengaruh Lingkungan Kerja, Kepuasan Kerja , dan Beban. Jurnal Ekonomi Dan Bisnis Digital (Ekobil), 1(2), 108-110..
Nurhasanah. (2022). Pengaruh Etika Kerja, Budaya Organisasi Dan Beban Kerja Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening. Jesya (Jurnal Ekonomi Dan Ekonomi Syariah), 5(1), 245-261. https://doi.org/10.36778/jesya.v5i1.618
Nurmanto, D., Mulyanto, H., Wiyatno, T. N., & Purnamasari, P. (2024). Faktor Pengaruh Reputasi dan Kualitas Layanan Terhadap Minat Beli Ulang Konsumen Pada Platform E-commerce Shopee. Jurnal Kajian Ilmiah, 24(1), 33-44.
Paramita, N. K. S., & Suwandana, I. G. M. (2022). Effect of Job Stress , Work Conflict , and Workload on Employees’ Performance. European Journal of Business and Management Research, 7(4), 125-128. https://doi.org/10.24018/ejbmr.2022.7.4.1508
Putri, G. A. M., Fauzi, A., Saputra, F., Danaya, B. P., & Puspitasari, D. (2023). Pengaruh Pengembangan Karier , Budaya Organisasi dan Beban Kerja terhadap Kepuasan Kerja Karyawan (Literature Review MSDM). Jurnal Ekonomi Manajemen Sistem Informasi (Jemsi), 5(2), 99–110. https://doi.org/10.31933/jemsi.v5i2
Rahmah, S., Azis, H., Widyawati, D., & Tenripada, A. U. (2023). Prediksi potensi donatur menggunakan model Logistic Regression. Indonesian Journal of Data and Science, 4(1), 31-37. https://doi.org/10.56705/ijodas.v4i1.64
Rapingah, S., Sugiarto, M., Sabir, M., Haryanto, T., Nurmalasari, N., Gaffar, M. I., & Alfalisyando. (2022). Buku Ajar Metode Penelitian. CV. Feniks Muda Sejahtera.
Ridwan, G. R., Irawati, S., & Praharjo, A. (2022). The Effect of Workload and Work Environment on Employee Performance and Work Stress as Intervening Variable. Jamanika (Jurnal Manajemen Bisnis Dan Kewirausahaan), 2(01), 63–74. https://doi.org/10.22219/jamanika.v2i1.20737
Riyanto, S., Endri, & Herlisha, N. (2021). Effect of work motivation and job satisfaction on employee performance : Mediating role of employee engagement. Problems and Perspectives in Management, 19(3), 162. https://doi.org/10.21511/ppm.19(3).2021.14
Santoso, Y. M. D. (2022). Pengaruh Stres Kerja, Beban Kerja, Dan Lingkungan Kerja Terhadap Kinerja Karyawan PT. Daiyaplas Semarang. Eqien-Jurnal Ekonomi dan Bisnis, 11(1), 926-935. https://doi.org/10.34308/eqien.v11i1.812
Sihombing, P. R., Arsani, A. M., Oktaviani, M., & Wijaya, L. (2024). Aplikasi SmartPLS 4.0 untuk Statistisi Pemula (I. Marzuki (ed.);. Minhaj Pustaka.
Wahyuni, R., & Irfani, H. (2019). Pengaruh kompensasi dan beban kerja terhadap kepuasan kerja dalam meningkatkan kinerja karyawan PT. Kepsindo Indra Utama Padang. Psyche 165 Journal, 1-10. https://doi.org/10.35134/jpsy165.v12i1.3
Wijayati, D. T., Rahman, Z., Fahrullah, A., Rahman, M. F. W., Arifah, I. D. C., & Kautsar, A. (2022). A study of artificial intelligence on employee performance and work engagement: the moderating role of change leadership. International Journal of Manpower, 43(2), 486–512. https://doi.org/10.1108/IJM-07-2021-0423
Wisudawati, N., & Pratama, D. A. (2021). The Influence of Workload and Stress on Employee Performance in PT X Palm Oil Mill. International Journal of Science, Technology & Management, 2(6), 2065-2071. https://doi.org/10.46729/ijstm.v2i6.374
Wolor, C. W., Solikhah, Fidhyallah, N. F., & Lestari, D. P. (2020). Effectiveness of E-Training, E-Leadership, and Work Life Balance on Employee Performance during COVID-19. Journal of Asian Finance, Economics and Business, 7(10), 443–450. https://doi.org/10.13106/jafeb.2020.vol7.no10.443
Xiaoming, Y., Ma, B., Chang, C., & Shieh, C. (2020). Effects of Workload on Burnout and Turnover Intention of Medical Staff : A Study. Studies on Ethno-Medicine 8(3):229-237. https://doi.org/10.31901/24566772.2014/08.03.04
Zysman, J., & Costinot, A. (2022). The Influence Of Work Discipline And Workload On (Study on Community Empowerment for Health Service Employees At California District). Medalion Journal: Medical Research, Nursing, Health and Midwife Participation, 3(1), 19-32. https://doi.org/10.59733/medalion.v3i1.15
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Dewi Anggraeni, Mohammad Rizal Gaffar
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
The author(s) retain copyright and grant the journal the right of first publication with the work simultaneously licensed under a CC BY-SA 4.0 license that allows others to remix, adapt, and build upon the work even for commercial purposes, as long as they credit the author(s) and license their new creations under the identical terms.
License details: https://creativecommons.org/licenses/by-sa/4.0/
