Journal of Management and Digital Business

Membangun kinerja tim awak kapal multikultur: Peran cross-cultural agility, komunikasi organisasional, dan knowledge sharing di industri pelayaran China

Sarbini Sarbini, Sri Rahayu, Rifda Fitrianty, Fanny Dwi Puspitasari — Sun, 31 May 2026 00:00:00 +0700

This study aims to analyze the effects of cross-cultural agility and organizational communication on crew team performance through knowledge sharing in a China-based shipping company. This study uses a quantitative approach involving 140 crew members working in a multicultural environment. The variables analyzed include cross-cultural agility, organizational communication, knowledge sharing, and team performance. Data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) through two main stages, namely the outer model and inner model assessments. The results show that cross-cultural agility has a positive and significant effect on both knowledge sharing and crew team performance. Organizational communication has a positive and significant effect on knowledge sharing, but it does not have a direct effect on team performance. In addition, knowledge sharing significantly affects team performance and mediates the relationship between cross-cultural agility and team performance, as well as the relationship between organizational communication and team performance.

Factors influencing digital adoption in the family business: A conceptual framework

Nyayu Lathifah Tirdasari — Sun, 31 May 2026 00:00:00 +0700

The increasing prevalence of digital technologies has transformed business operations, offering both opportunities and challenges. Family businesses, as key contributors to the global economy, face unique challenges in digital adoption due to their distinctive structural and cultural characteristics. Despite their significance, limited research has explored how these enterprises navigate digital transformation. This study conducted a systematic literature review and bibliometric analysis of 23 peer-reviewed articles retrieved from Scopus. It identifies the critical factors influencing digital adoption in family businesses. It also proposes a conceptual framework comprising four key propositions, including entrepreneurial orientation as a driver of digital adoption, dynamic capabilities as enablers of successful digital transformation, family business culture as a central influence on digital adoption, and trust as a determinant of effective digital integration. The findings highlight the potential of digitalization to enhance operational efficiency, competitiveness, and community engagement in family businesses. This study contributes to the literature on digital adoption in family businesses and offers practical insights for enterprises embarking on digital transformation.

Peran mediasi kepuasan pelanggan dalam pengaruh kualitas pelayanan, promosi digital, store atmosphere terhadap loyalitas pelanggan Bacoot Cafe and Eatery

Wiji Nurqoma Riyah, Ricola Dewi Rawa, Arweni Arweni — Sun, 31 May 2026 00:00:00 +0700

This study analyzes the mediating role of customer satisfaction on the effects of service quality, digital promotion, and store atmosphere on customer loyalty at Bacoot Cafe and Eatery, Pontianak, addressing visitor fluctuations. Using an explanatory quantitative approach, data from 105 respondents were analyzed via SEM-PLS using SmartPLS 3.0. Results prove service quality significantly affects satisfaction and loyalty, where its direct and indirect effects are both significant, forming a complementary mediation pattern. Store atmosphere has no direct impact on loyalty but is significant through satisfaction mediation, forming an indirect-only mediation pattern. Conversely, digital promotion negatively impacts loyalty despite its positive effect on satisfaction (competitive mediation). This indicates a gap between digital expectations and reality, triggering fluctuations. Findings confirm that store atmosphere requires satisfaction to build loyalty, while digital promotion needs synchronization with real customer experiences to prevent long-term loyalty decline.

Determinan loyalitas karyawan generasi Z: Work-life balance, pengembangan karir, dan lingkungan kerja di Kabupaten Semarang

Aulia Putri Ferdianna, Hengky Pramusinto — Sun, 31 May 2026 00:00:00 +0700

This study aims to examine the influence of work-life balance, career development, and the work environment on the loyalty of Generation Z employees in Semarang Regency. The issue addressed is based on the low level of employee loyalty, as reflected in the high tendency of this generation to change jobs. The study employs a quantitative approach using a survey method involving 100 respondents. Data were collected via a Likert-scale questionnaire and analyzed using multiple linear regression. The results indicate that, when examined individually, work-life balance does not have a significant effect on employee loyalty. Conversely, career development and the work environment were found to have positive and significant effects. Simultaneously, these three independent variables have a significant effect on employee loyalty. These findings indicate that Generation Z employees’ loyalty is influenced more by aspects of the work environment and career development opportunities than by work-life balance.

The influence of digital leadership on employee performance at PT. Visi Cloud: The mediating role of innovative work behavior

Sahaz Abzar Ilhami, Dhiyan Septa Wihara, Achmad Fitro, Hafid Kholidi Hadi — Sun, 31 May 2026 00:00:00 +0700

This study investigates the influence of digital leadership on employee performance, with innovative work behavior serving as a mediating variable, within PT. Visi Cloud. A quantitative explanatory research design utilizing a cross-sectional method was adopted. The sample comprised 35 employees selected through saturated sampling. Data were collected via structured questionnaires using a five-point Likert scale and analyzed with Structural Equation Modeling-Partial Least Squares (SEM-PLS). Results indicate that digital leadership does not exert a significant direct effect on employee performance, but has a positive and significant impact on innovative work behavior. Additionally, innovative work behavior significantly contributes to employee performance and mediates the relationship between digital leadership and employee performance. The findings suggest that digital leadership indirectly contributes to employee performance by fostering innovative behavior. Theoretically, this research reinforces the significance of innovative work behavior within the frameworks of the Resource-Based View and Social Exchange Theory. Practically, it offers insights for organizations to prioritize innovation-driven leadership strategies in digital environments.

Perilaku belanja mahasiswa dalam ekonomi digital: Peran sikap keuangan dan pembelian impulsif pada penggunaan Shopee paylater

Nida Nur Adianti, Nandang Nandang, Rengga Madya Pranata — Sun, 31 May 2026 00:00:00 +0700

This research aims to analyze the influence of financial attitude and impulsive buying behavior on spending behavior among students using Shopee PayLater. Students were chosen as respondents because they are the younger generation actively utilizing digital economy services, particularly cashless payment systems. This study uses a quantitative method with a causal associative design. Data were collected through a Likert scale (1–7) questionnaire from 384 respondents determined using the Slovin formula (5% error rate) and purposive sampling technique. Data analysis was conducted using multiple linear regression with the help of SPSS after passing through validity, reliability, and classical assumption tests. The research results show that financial attitudes and impulsive buying behavior have a positive and significant impact on shopping behavior, both partially and simultaneously. The novelty of this research lies in the simultaneous testing of both variables in the context of using the paylater feature on digital platforms.

Peran komunikasi, kepercayaan, dan dukungan organisasi dalam membentuk kepemimpinan transformasional

Aditya Wicaksono, Febrian Dhani Pratama, Refa Kurnia Arisyah — Tue, 02 Jun 2026 00:00:00 +0700

The effectiveness of transformational leadership is highly dependent on contextual factors within the organizational environment. This study aims to analyze the influence of effective communication, leader trust and integrity, and organizational support on the effectiveness of transformational leadership, as well as its impact on work motivation, job satisfaction, and employee productivity. The study was conducted on employees of a company in Purwakarta using a quantitative approach through a survey and analyzed using AMOS-based Structural Equation Modeling (SEM). The results indicate that effective communication, leader trust and integrity, and organizational support play an important role in shaping the effectiveness of transformational leadership. Furthermore, the effectiveness of transformational leadership has been shown to increase employee work motivation and job satisfaction, which ultimately leads to increased employee productivity. In addition, the effectiveness of transformational leadership also has a direct influence on employee productivity, indicating a partial mediating role of work motivation and job satisfaction.

Brand love sebagai mediator pengaruh influencer marketing terhadap keputusan pembelian produk Glad2Glow di Shopee

Windi Rahmawati, Citra Savitri, Syifa Pramudita Faddila — Sun, 07 Jun 2026 00:00:00 +0700

This study aims to analyze Brand love as a mediator of the influence of Influencer marketing on purchasing decisions for Glad2Glow products on Shopee. Based on SEM-PLS analysis, influencer marketing has a positive and significant influence on purchasing decisions. Brand love demonstrated a positive and significant influence, with a significantly more dominant impact and a very high F-squared value. This study concludes that emotional bonding and deep satisfaction (brand love) are the most important determinants of Generation Z purchasing decisions, compared to the attractiveness of public figures (influencers). Glad2Glow's success in the market depends heavily on its ability to foster strong emotional connections and positive experiences with its consumers. This study provides practical contributions for Glad2Glow marketers, encouraging them to focus more on strategies to strengthen emotional loyalty through personalized content and to maintain product quality. Theoretically, these results strengthen the literature on digital consumer behavior and the effectiveness of emotional marketing in the local cosmetics industry.

Dinamika kepuasan dan stres kerja dalam memicu turnover intention karyawan studi pada industri pabrik sepatu di Cirebon

Alya Qoiri Gucella, Siti Maryam — Mon, 08 Jun 2026 00:00:00 +0700

This study investigates the effects of job satisfaction and work stress on turnover intention among production employees at a shoe manufacturing company in Cirebon, West Java, Indonesia. A quantitative approach was employed by collecting primary data through questionnaires that had been tested for validity and reliability and distributing them to 100 production employees. Multiple linear regression analysis was used to examine the relationships between variables. The results indicate that job satisfaction has a significant negative effect on turnover intention, while work stress has a significant positive effect. Simultaneously, both variables explain a substantial proportion of the variance in employees’ turnover intention, with work stress identified as the more dominant variable. These findings highlight the importance of managing work stress and improving job satisfaction as key strategies to reduce turnover intention in labor-intensive manufacturing sectors. Practically, this study provides evidence-based recommendations for shoe factory management in Cirebon to design effective employee retention programs by addressing psychological factors and improving the quality of the work environment. This study contributes by enriching the empirical evidence on turnover intention in the shoe manufacturing industry in Cirebon, a topic that remains relatively underexplored in the existing literature.

The effect of fashion trends and perceived quality on Gen Z purchase decisions: Evidence from Bloods product in Garut

Rizky Rahayu Putra, Rohimat Nurhasan, Dioka Muhamad — Mon, 08 Jun 2026 00:00:00 +0700

This study examines the influence of fashion trends and perceived quality on Generation Z consumers’ purchase decisions for Bloods products in Garut, Indonesia. Using an explanatory quantitative design, data were collected from Generation Z respondents through purposive sampling. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS to test the relationships among the proposed variables. The findings show that fashion trends do not significantly affect purchase decisions, whereas perceived quality has a positive and significant effect. These results indicate that, in this context, Generation Z consumers in Garut are more likely to consider product quality than fashion trend alignment when making purchase decisions. The findings also suggest that the appeal of Bloods products depends less on changing fashion trends and more on the brand’s ability to build a strong perception of quality. This study contributes to consumer behavior research in the context of local fashion brands and offers practical implications for businesses targeting Generation Z consumers through quality-oriented marketing strategies.

Influencer marketing, brand image, and e-WOM: Driving purchase decisions through social media

Mon, 08 Jun 2026 00:00:00 +0700

This study examines the influence of influencer marketing, brand image, and electronic word of mouth (e-WOM) on consumers’ purchasing decisions through social media platforms. As social media increasingly shapes consumer behavior, understanding these determinants is crucial for businesses seeking to strengthen their digital marketing strategies. A quantitative research approach was employed, using a survey of 250 consumers who have made purchasing decisions for Maybelline lipstick products on the Shopee e-commerce platform. Data analysis in this study was conducted using multiple linear regression. The results reveal that e-WOM exerts the most significant influence on purchasing decisions, while influencer marketing and brand image show a positive but not significant influence. These findings highlight that authentic peer recommendations remain more persuasive than promotional influencer content or established brand perceptions.

Kepuasan karyawan dalam organisasi layanan publik: Peran strategi manajemen sumber daya manusia, servant leadership, dan lingkungan kerja

Marianus Moi Narut, Ignatius Soni Kurniawan, Nala Tri Kususma — Mon, 08 Jun 2026 00:00:00 +0700

Employee job satisfaction is an important factor in determining an organization's success in achieving its goals. This study aims to determine the effect of human resource management strategies, servant leadership, and the work environment on employee satisfaction at the Yogyakarta Post Office. This study uses a quantitative approach, with a population of 50 people who served as respondents through a census. Data collection was carried out by distributing questionnaires, and the data were then analyzed using Partial Least Squares Structural Equation Modeling. The results of the study indicate that human resource management strategies and servant leadership have a positive and significant effect on job satisfaction. In contrast, the work environment has no significant effect. These findings indicate that aspects of servant leadership and human resource management have a dominant role in increasing job satisfaction.

Hard selling dan soft selling terhadap minat beli produk batik di platform TikTok

Tatan Hidayat, Aang Curatman — Fri, 12 Jun 2026 00:00:00 +0700

Digital transformation through social commerce, particularly on TikTok, has changed the way people engage in economic activities. Initially an entertainment platform, TikTok has now become an effective marketing tool, especially for cultural products such as Batik. This study examines the influence of hard selling and soft selling strategies on consumers’ purchase intention for Batik on TikTok. Hard selling focuses on direct promotion, while soft selling emphasizes emotional connection and persuasive storytelling. The study used a quantitative approach with a descriptive associative research design. Data collection was conducted by distributing questionnaires to 160 TikTok users in Cirebon who had seen and purchased Batik products on TikTok before, using purposive sampling. The collected data were analyzed using multiple linear regression. The results show that hard selling and soft selling have a positive and significant effect on purchase intention. However, soft selling has a greater effect than hard selling. The two variables together explain 88.8% of the variance in consumer purchase intention. The results provide important insights for Batik entrepreneurs to optimize TikTok-based marketing to enhance consumer engagement and sales performance.