Panie, Alessandra Natasya, and Gancar Candra Premananto. “Customer Satisfaction and Loyalty in B2B Relationships: A Systematic Review of Relational and Digital Drivers”. Journal of Management and Digital Business 6, no. 2 (August 29, 2026): 1309–1322. Accessed September 2, 2026. https://journal.nurscienceinstitute.id/index.php/jmdb/article/view/3042.